At Akumentis, our primary concern is ensuring your satisfaction with our products and services. We value your trust and strive to maintain the highest standards of quality and customer service. This Refund Policy outlines the comprehensive procedures for product returns, refunds, and cancellations. We kindly ask you to review and understand this policy before making any purchases or utilizing our services.

1. Definition

Return: The term "Return" signifies the process of giving back a product ordered from Akumentis by a consumer. Returns may be prompted by various situations, including incorrect products, products nearing expiration, or products damaged during transit.

2.  Return Process

1. If the products delivered to you do not match your order, are nearing their expiration date (within 3 months), or have been damaged in transit, we encourage you to initiate a return request within 7 days of the delivery date.
2. Return requests received after the 7-day window may not be eligible for processing.

• Akumentis will diligently verify the authenticity and nature of each return request. Upon confirming the validity of the request, we will initiate the return process.

1. If you receive a damaged product, we advise you not to accept the delivery. In case you discover the damage after opening the package, you can still return it for a refund. If the product is unavailable for replacement, we will promptly process a refund for you.
2. Should you encounter any discrepancies or issues with your order, our dedicated customer care team is readily available to assist you. You can raise a Return request with our customer care within 7 days of receiving the product.

3. Refund Process

1. Refunds will be processed within a reasonable time frame of 30 days from the date of the reverse pick-up (if applicable).
2. For orders placed through online wallets, the refund amount will be credited back to your wallet.

• If you made an order through the cash on delivery option, the refund will be transferred to your bank account.

4.  Cancellation Policy

Customer Cancellation:

1. You have the liberty to cancel product orders until Akumentis ships them out for delivery. However, once an order has been shipped, it cannot be canceled.
2. Similarly, for medical test orders, you may cancel until the sample collection process begins.

Akumentis Cancellation:

1. In specific cases, there might be instances where Akumentis is unable to fulfill certain orders, leading to their cancellation. Such scenarios could arise due to factors like unavailability of products or inaccuracies in pricing information provided by our partners.
2. Akumentis retains the right to cancel orders categorized as 'Bulk Orders' based on predetermined criteria. These criteria include orders not intended for personal consumption but for commercial resale, multiple orders for identical products and addresses, large quantities, invalid addresses, or evidence of malpractice.

It's important to note that no cancellation charges will be applied for orders canceled in accordance with the terms stated in this policy.

This policy provides an extensive overview of the processes for returning, refunding, and canceling orders at Akumentis. Should you require more detailed information or personalized assistance, our dedicated customer care team is available to address your inquiries. Your satisfaction remains our foremost priority.